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Prices, conditions

Prices

 
In accordance with article L.121-21-8 12° of the Consumer Code, you do not benefit from the right to retract provided by article L.121-21 of the Consumer Code The General Conditions of Sale stipulate the terms and conditions of cancellation and/or modification of bookings.

General conditions of sale

Booking conditions :

7 nights’ minimum stay during peak season. Booking will only be confirmed upon payment of the deposit. The balance of the stay must be paid 15 days before arrival. Your card details are used to secure your booking until the day of your arrival, and a deposit of 30% of the cost of your stay will be debited upon booking. For booking cancellation, see booking cancellation conditions. In the event that your stay is curtailed the full amount will be charged.
 

Arrival time :

We will do our best to ensure that your room is ready as early as possible on the day of your arrival. However, as a general rule, rooms will be available from 4 p.m. on the day of arrival. For arrivals after 10 p.m., please call the hotel before 8 p.m. to organise check-in.
 

Departure time :

Rooms must be vacated before 11 a.m. on the day of your departure. Upon request and depending on availability, rooms may be retained until 2 p.m. for a late departure: € 100
 

Cancellation conditions:

Cancellation up to 15 days prior to arrival: the 30% deposit for the stay will be retained. Cancellation less than 15 days prior to arrival: 100% of the amount of the stay will be debited. In the event that your stay is curtailed the full amount will be charged
 

Due to health crisis, should EITHER your Government restrict non-essential travel to MORZINE-AVORIAZ holidays destination OR French Government close services and businesses in MORZINE-AVORIAZ, free cancellation.

All prepaid amount will be postpone to another stay or will be refund.

 

Cancellation insurance

We offer Cancellation Insurance which reimburses deposits or amounts paid for the event that you need to cancel or curtail your stay for reasons beyond your control. For example, illness, accident, death, lack of snow. Price: 4% of the total amount of the stay booked.
Purchase cancellation insurance.
 
 
 
 

Mediation:

“In the event of litigation between the professional and the consumer, the parties will make due effort to find an amicable solution. In the absence of an amicable agreement the consumer may take recourse free of charge to the consumer mediator with which the professional is affiliated, in this case, the Association of European Mediators (AME CONSO), within a period of one year from the date the claim is notified of the claim in writing to the professional. Referral to the consumer mediator may be made either by completing the form provided on the AME CONSO website: www.mediationconso-ame.com or in writing to the following address: AME CONSO, 11 Place Dauphine, 75001 PARIS. ”